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An Open Letter to HughesNet
WRONG. Hire American people and fix the economy. If you make an agreement, honor it.
[Dec 6 2009 2:19:55 PM] Welcome to our chat customer support .
[Dec 6 2009 2:19:59 PM] Debbie, you have been connected to Rain
Rain(Dec 6 2009 2:20:08 PM): Thank you for contacting HughesNet Billing Support. This is Rain. I appreciate the opportunity to assist you.
Debbie(Dec 6 2009 2:20:44 PM): I appreciate if you help me.
Debbie(Dec 6 2009 2:20:58 PM): Your system deactivated my account last night and billed me $697.02 In August I called and we suspended service for the remainder of my contract which expires in February 2010. i was told I would pay $27.35 a month for the remainder of my contract which I have been paying since August. I have called support so many times today. I was hung up on by Jen. I have multiple case #'s - 20781497, 20782936, and the last one from Victor was 20783416. I do not have $697.02 in my account and this is creating a hardship on my family. I am upset because this is not what I agreed to. I agreed to pay $27.35 per month til my contract runs out in February 2010. Please, please fix this by crediting my account for the fraudulent charge of $697.02 today. The dish is in a box. I am not able to plug it in. We were unemployed in June 2009, yes, we - my husband and I were terminated the same day due to budget cuts. I would rather handle this directly with HughesNet rather than making a huge issue out of this incident but I am going to if we can't resolve this. With the profit your company is showing it is simply wrong to do this to a hard working American couple. $697.02 may be a small drop in the bucket to your company but to us it was the kids Christmas. I can't believe HughesNet charged me this amount and broke our August 27, 2009 agreement. Please help me fix this and credit my account.
Rain(Dec 6 2009 2:21:40 PM): I understand that you have inquiries regarding your bills, contract and the suspension that you have made, is that correct?
Debbie(Dec 6 2009 2:22:00 PM): yes.
Rain(Dec 6 2009 2:22:09 PM): I will be more than happy to assist you. Can you please bear with me while I pull up your records?
Debbie(Dec 6 2009 2:22:35 PM): thank u
Rain(Dec 6 2009 2:26:22 PM): Thank you for waiting Debbie.
Debbie(Dec 6 2009 2:26:42 PM): Thank you Rain
Rain(Dec 6 2009 2:27:30 PM): It shows here based on your records that first, there was no suspension made on your account, however you have downgrade d your service and did not re run the web registration making your account decommissioned and eventually cancelled.
Rain(Dec 6 2009 2:28:45 PM): Also based on the records you are advised to reregister the account to reversed the charges.
Rain(Dec 6 2009 2:29:52 PM): Are you still there?
Debbie(Dec 6 2009 2:29:57 PM): that is not what i was told. i was told (in August) i would pay 27.35 per month until my contracexpires in February I am unable to re-register thaccount because dish is in storage. w were unemyed in June and in August had to mov another state for work
Debbie(Dec 6 2009 2:30:39 PM): leaving our kids hnow won't have Christmas because of this charge
Debbie(Dec 6 2009 2:31:36 PM): leaving our kids who now won't have Christmas because of this charg.
Rain(Dec 6 2009 2:31:53 PM): But based on your records Debbie there was no suspension made on your account. I'm really sorry for this but the charges that was made on your account was valid. If you want to reversed the charges you need to reregister the account in order for you to reversed the charges.
Debbie(Dec 6 2009 2:33:03 PM): the dish iin a box. i can't plug it in. i do not have accesso it because i left it in georgia and i am states away.
Debbie(Dec 6 2009 2:34:23 PM): is there a way to actvate without powering it up?
Rain(Dec 6 2009 2:35:03 PM): Is there anyway you can have to reregister your account? I really do want to help you. but as of the moment I cannot do anything for you. You need the equipment for it to be reregister and to be activated.
Rain(Dec 6 2009 2:36:44 PM): Will there be anything else, because as of the moment I cannot resolve your issue.
Debbie(Dec 6 2009 2:36:47 PM): we had to move to work. it is in storage. i can not plug it in from here.
Debbie(Dec 6 2009 2:37:28 PM): you have to help - u are customer support
Rain(Dec 6 2009 2:37:54 PM): I understand. Is there any of your family member there to reregister your account and all you need to do is to gave authorization to that person.
Debbie(Dec 6 2009 2:37:55 PM): i am blogging this
Debbie(Dec 6 2009 2:38:37 PM): no. i did not leave the kids my key
Rain(Dec 6 2009 2:39:12 PM): Well I'm sorry Debbie. That is the best suggestion that I can advised you in order for your service to be reregister.
Debbie(Dec 6 2009 2:39:38 PM): i need a way to fix this. please help
Debbie(Dec 6 2009 2:40:02 PM): PLEASE
Debbie(Dec 6 2009 2:41:23 PM): how can i activate without electricity?
Rain(Dec 6 2009 2:41:48 PM): I apologIze but I wIsh I could do more. Here Is your case ID: 20783784.
Debbie(Dec 6 2009 2:42:16 PM): what is your id #?
Rain(Dec 6 2009 2:42:38 PM): I don't have any ID number Debbie.
Debbie(Dec 6 2009 2:42:46 PM): where r u located?
Rain(Dec 6 2009 2:43:03 PM): I'm located here in the Philippines. Will there be anything else?
Debbie(Dec 6 2009 2:43:38 PM): you seriously can not do anything?
Rain(Dec 6 2009 2:44:21 PM): Yes. I want to help you but I cannot do anything for your issue.
Debbie(Dec 6 2009 2:44:49 PM): why cant u reverse the charge and leave my account with a balance?
Rain(Dec 6 2009 2:45:04 PM): I cannot reversed the charges since it is valid.
Debbie(Dec 6 2009 2:45:57 PM): it is fraudulent - i agreed to 27.35 and havepaid that for 90+ days
Rain(Dec 6 2009 2:46:48 PM): As what I've said there was no suspension made on your account. Also, I do not want to take most of your time, will there be anything else aside from your issue?
[Dec 6 2009 2:48:17 PM] Agent has logged off chat.
To have a copy of this chat emailed to you, enter your email address below and can click on 'Send Transcript'. The entire chat session will automatically be sent to you.
If you need further assistance, please contact us via e-mail or chat, or call us on our toll free number at 1-866-347-3292. We are available 24 hours a day, 7 days a week for technical support.
Thank you for chatting with us on HughesNet Technical Support and have a great day.
Rain(Dec 6 2009 2:48:13 PM): I apologize but I have to disconnect this conversation since you are not responding. Again, thank you for contacting HughesNet Billing Support. Have a great day ahead.
[Dec 6 2009 2:19:59 PM] Debbie, you have been connected to Rain
Rain(Dec 6 2009 2:20:08 PM): Thank you for contacting HughesNet Billing Support. This is Rain. I appreciate the opportunity to assist you.
Debbie(Dec 6 2009 2:20:44 PM): I appreciate if you help me.
Debbie(Dec 6 2009 2:20:58 PM): Your system deactivated my account last night and billed me $697.02 In August I called and we suspended service for the remainder of my contract which expires in February 2010. i was told I would pay $27.35 a month for the remainder of my contract which I have been paying since August. I have called support so many times today. I was hung up on by Jen. I have multiple case #'s - 20781497, 20782936, and the last one from Victor was 20783416. I do not have $697.02 in my account and this is creating a hardship on my family. I am upset because this is not what I agreed to. I agreed to pay $27.35 per month til my contract runs out in February 2010. Please, please fix this by crediting my account for the fraudulent charge of $697.02 today. The dish is in a box. I am not able to plug it in. We were unemployed in June 2009, yes, we - my husband and I were terminated the same day due to budget cuts. I would rather handle this directly with HughesNet rather than making a huge issue out of this incident but I am going to if we can't resolve this. With the profit your company is showing it is simply wrong to do this to a hard working American couple. $697.02 may be a small drop in the bucket to your company but to us it was the kids Christmas. I can't believe HughesNet charged me this amount and broke our August 27, 2009 agreement. Please help me fix this and credit my account.
Rain(Dec 6 2009 2:21:40 PM): I understand that you have inquiries regarding your bills, contract and the suspension that you have made, is that correct?
Debbie(Dec 6 2009 2:22:00 PM): yes.
Rain(Dec 6 2009 2:22:09 PM): I will be more than happy to assist you. Can you please bear with me while I pull up your records?
Debbie(Dec 6 2009 2:22:35 PM): thank u
Rain(Dec 6 2009 2:26:22 PM): Thank you for waiting Debbie.
Debbie(Dec 6 2009 2:26:42 PM): Thank you Rain
Rain(Dec 6 2009 2:27:30 PM): It shows here based on your records that first, there was no suspension made on your account, however you have downgrade d your service and did not re run the web registration making your account decommissioned and eventually cancelled.
Rain(Dec 6 2009 2:28:45 PM): Also based on the records you are advised to reregister the account to reversed the charges.
Rain(Dec 6 2009 2:29:52 PM): Are you still there?
Debbie(Dec 6 2009 2:29:57 PM): that is not what i was told. i was told (in August) i would pay 27.35 per month until my contracexpires in February I am unable to re-register thaccount because dish is in storage. w were unemyed in June and in August had to mov another state for work
Debbie(Dec 6 2009 2:30:39 PM): leaving our kids hnow won't have Christmas because of this charge
Debbie(Dec 6 2009 2:31:36 PM): leaving our kids who now won't have Christmas because of this charg.
Rain(Dec 6 2009 2:31:53 PM): But based on your records Debbie there was no suspension made on your account. I'm really sorry for this but the charges that was made on your account was valid. If you want to reversed the charges you need to reregister the account in order for you to reversed the charges.
Debbie(Dec 6 2009 2:33:03 PM): the dish iin a box. i can't plug it in. i do not have accesso it because i left it in georgia and i am states away.
Debbie(Dec 6 2009 2:34:23 PM): is there a way to actvate without powering it up?
Rain(Dec 6 2009 2:35:03 PM): Is there anyway you can have to reregister your account? I really do want to help you. but as of the moment I cannot do anything for you. You need the equipment for it to be reregister and to be activated.
Rain(Dec 6 2009 2:36:44 PM): Will there be anything else, because as of the moment I cannot resolve your issue.
Debbie(Dec 6 2009 2:36:47 PM): we had to move to work. it is in storage. i can not plug it in from here.
Debbie(Dec 6 2009 2:37:28 PM): you have to help - u are customer support
Rain(Dec 6 2009 2:37:54 PM): I understand. Is there any of your family member there to reregister your account and all you need to do is to gave authorization to that person.
Debbie(Dec 6 2009 2:37:55 PM): i am blogging this
Debbie(Dec 6 2009 2:38:37 PM): no. i did not leave the kids my key
Rain(Dec 6 2009 2:39:12 PM): Well I'm sorry Debbie. That is the best suggestion that I can advised you in order for your service to be reregister.
Debbie(Dec 6 2009 2:39:38 PM): i need a way to fix this. please help
Debbie(Dec 6 2009 2:40:02 PM): PLEASE
Debbie(Dec 6 2009 2:41:23 PM): how can i activate without electricity?
Rain(Dec 6 2009 2:41:48 PM): I apologIze but I wIsh I could do more. Here Is your case ID: 20783784.
Debbie(Dec 6 2009 2:42:16 PM): what is your id #?
Rain(Dec 6 2009 2:42:38 PM): I don't have any ID number Debbie.
Debbie(Dec 6 2009 2:42:46 PM): where r u located?
Rain(Dec 6 2009 2:43:03 PM): I'm located here in the Philippines. Will there be anything else?
Debbie(Dec 6 2009 2:43:38 PM): you seriously can not do anything?
Rain(Dec 6 2009 2:44:21 PM): Yes. I want to help you but I cannot do anything for your issue.
Debbie(Dec 6 2009 2:44:49 PM): why cant u reverse the charge and leave my account with a balance?
Rain(Dec 6 2009 2:45:04 PM): I cannot reversed the charges since it is valid.
Debbie(Dec 6 2009 2:45:57 PM): it is fraudulent - i agreed to 27.35 and havepaid that for 90+ days
Rain(Dec 6 2009 2:46:48 PM): As what I've said there was no suspension made on your account. Also, I do not want to take most of your time, will there be anything else aside from your issue?
[Dec 6 2009 2:48:17 PM] Agent has logged off chat.
To have a copy of this chat emailed to you, enter your email address below and can click on 'Send Transcript'. The entire chat session will automatically be sent to you.
If you need further assistance, please contact us via e-mail or chat, or call us on our toll free number at 1-866-347-3292. We are available 24 hours a day, 7 days a week for technical support.
Thank you for chatting with us on HughesNet Technical Support and have a great day.
Rain(Dec 6 2009 2:48:13 PM): I apologize but I have to disconnect this conversation since you are not responding. Again, thank you for contacting HughesNet Billing Support. Have a great day ahead.
Holidays and Kids Growing up
This is a Sponsored Post written by me on behalf of Madacy Entertainment. All opinions are 100% mine.
I just got off the phone with my youngest, my son, who was calling to ask me to sign paperwork so he could join the military. He graduated last year and has since been in college at South Georgia Tech. Even though he is over 6 foot tall, I still see the little boy when I look at him 
The holidays are going to be real hard without my kids this year. They grow up way too fast. In the blink of an eye it's over, and memories are all that remain of the children they used to be, as they are grown adults with their own lives now.
The best times we had when the kids were little was singing Christmas carols. Frosty the Snowman was always my favorite and Silent Night was the kids favorite! Right now you can find those songs on Amazon.com to download to your MP3 for only $3.69! The download is part of their Black Friday sale and it usually retails for $9.49 giving you a huge savings and the perfect way to celebrate the holidays with your kids!
Even if your kids are grown, like mine are, you will still want to own these holiday classics for the memories it will evoke. Listening to all those songs again, sung by the Countdown Kids, has made me smile today! Go buy yours today and smile with me 
SPONZAI!
A penguin foams past the biology.
Renaissance hotel at Sea World Orlando
UPDATE: If you read my previous post you know I was not very happy with my room last night. This morning I went to the front desk and asked if there was a king room available that was not located by an elevator and was promptly moved! Never be afraid to go back and ask for what you want. Most of the time the hotel will accommodate your requests 
For a hotel of this size I have to say there are some very quiet places you can work in the lobby.
I was not very happy about the in room fee for wireless - $15 per day seems ridiculous. There is free wireless in the lobby, where I am currently sitting, which has a three hour time limit. I don't understand the time limit, especially since this is a Blogger's conference.
The staff has been very pleasant and right now I have no complaints. I hate that this trip started with a bad experience and a beeping, talking elevator most of the night; however, I am pleased that my room issue was quickly resolved this morning.
There is so much going on today!!! Doterati conference in little over an hour on "Blogging meets Marketing". Now I just have to figure out where it's located
For a hotel of this size I have to say there are some very quiet places you can work in the lobby.
I was not very happy about the in room fee for wireless - $15 per day seems ridiculous. There is free wireless in the lobby, where I am currently sitting, which has a three hour time limit. I don't understand the time limit, especially since this is a Blogger's conference.
The staff has been very pleasant and right now I have no complaints. I hate that this trip started with a bad experience and a beeping, talking elevator most of the night; however, I am pleased that my room issue was quickly resolved this morning.
There is so much going on today!!! Doterati conference in little over an hour on "Blogging meets Marketing". Now I just have to figure out where it's located
Manta Mania 3
location, location, location....
We got up at some ungodly hour to catch a 6:20 flight to Orlando for IzeaFest! The first flight was awesome, first class, not very many people and we won't even discuss the connecting flight
It cost $45, with tip, for a 10 mile taxi ride to the hotel - Marriott Renaissance at Sea World in Orlando. When I arrive to check-in the guest services attendant looked at me, after pulling up my reservation, and asks/states "You requested a room with a pool view" and I replied "No. I requested a King room".
He says "We have no King Rooms open." I replied "Ok, then can I have a free room upgrade?"
Well, to make a long story short, I did not get an upgrade. I did get a King room BUT it is right across from a talking, beeping elevator which we can hear from the other side of the room. We're going to be here for six nights and this is not my idea of a good night's sleep. I am not very pleased with customer service here. I even went to the front desk and requested a fan so it would help drown out the noise. Nada.
On the other hand the room itself is more than I expected. Quite spacious! The view sucks but I don't really care about that. The lobby is huge and has 60" flat screens in several locations. While I have been down here, I have seen at least six different people cleaning. I think there are only two other guests in the lobby right now and I can't see either. With all the space you still get a cozy feeling
Tomorrow I hope to be moved to a room that is not in front of the talking, beeping elevator and still has a King bed. Wish me luck!
It cost $45, with tip, for a 10 mile taxi ride to the hotel - Marriott Renaissance at Sea World in Orlando. When I arrive to check-in the guest services attendant looked at me, after pulling up my reservation, and asks/states "You requested a room with a pool view" and I replied "No. I requested a King room".
He says "We have no King Rooms open." I replied "Ok, then can I have a free room upgrade?"
Well, to make a long story short, I did not get an upgrade. I did get a King room BUT it is right across from a talking, beeping elevator which we can hear from the other side of the room. We're going to be here for six nights and this is not my idea of a good night's sleep. I am not very pleased with customer service here. I even went to the front desk and requested a fan so it would help drown out the noise. Nada.
On the other hand the room itself is more than I expected. Quite spacious! The view sucks but I don't really care about that. The lobby is huge and has 60" flat screens in several locations. While I have been down here, I have seen at least six different people cleaning. I think there are only two other guests in the lobby right now and I can't see either. With all the space you still get a cozy feeling
Tomorrow I hope to be moved to a room that is not in front of the talking, beeping elevator and still has a King bed. Wish me luck!
IZEAfest! The best bargain going for a social media conference!
Your $229 Ticket Includes
- A four night, three day social media event with speakers including Aaron Brazell, Chris Brogan, Chris Heuer, Brian Clark, Joseph Jaffe, Julia Roy, Sarah Austin, Sarah Evans and more. Mingle with the big dogs of social media and learn from the best and brightest.
- Thursday Night: Trip to Howl-O-Scream at Busch Gardens. Includes front of the line VIP tickets and bus transportation to Tampa.
- Friday Night: Party with free drinks at the ICEBAR Orlando
- Saturday Night: Party with free drinks at Howl at the Moon
- Sunday : Blogger takeover of SeaWorld, tickets included.
- Lunch on Friday and Saturday
- A free IZEAFest T-Shirt
- A free pair of Crocs flip flops (if you register prior to September) hmmm.... wondering if those come in size 14 for hubby.....
- IZEA Hunt
Click here to Buy your tickets TODAY!!!
Chilling in Panama City Beach
The interview in Mobile went very well and on the way home we decided to make a stop in Panama City for a quick break. We're staying at the Sandpiper Beacon which is west of the main beach and usually one of my favorite places to stay. They had a special deal where if you check in on Sunday or Monday you buy 2 nights and get the third free. Not bad. They are kinda full so I wasn't able to get a beach front room. I can see the room from my balcony, but just barely. I do have a good view of the putt putt golf course. LOL. I haven't taken a picture of that but will when I get back to the room.
I had to come to the Tiki Bar to get an internet connection. A nice gentleman helped me find an outlet for my laptop, hubby got us both a Yuengling and that was breakfast at 1:30 pm - but hey! It's five O'clock Somewhere
More to come later today!
it's been awhile...
and it's been awhile since I have been on vacation. My husband and I were both laid off due to budget cuts and I haven't felt like writing too much and haven't had money to go anywhere. Jekyll Island has been calling me mighty hard - I really need the time away. I need to hear the ocean waves desperately. It seems that is the one sound that balances me and brings me back to my true self. I'm still planning on Izeafest in October and I hope to see you there! Click the link below and come ...<< MORE >>
WOW! You have to get to Sea World and ride the one of a kind Manta Roller Coaster!
Have you been to Sea World lately? If not, it is definitely time to go! If you have been lately, you need to go again. They have this awesome new roller coaster called The Manta. Get this – you ride so that you are face down experiencing all the thrills of actually being a manta ray swimming through the ocean! You will spin, glide and skim the waters surface! Be prepared to get a little wet on this awesome, one of a kind ride!
If you go now they are offering HUGE savings on tickets! Buy a ticket to Sea World and you get a ticket to Aquatica or Busch Gardens for FREE!!! You can’t beat this deal with a fish stick!
It gets even better; Sea World Orlando is a trip on one tank full of fuel. Not many places you can go and have all this fun on one tank of gas and spend a free day at another park after spending the day with Shamu and the Manta Coaster!
Make your plans today to spend a day at Sea World and for FREE you get to spend a day at Aquatica or Busch Gardens. This is definitely the best deal in Orlando right now! If you are a roller coaster enthusiast you have to go just so you can say you rode The Manta, the only coaster of its kind in the World!!!
Memorial Day Weekend Sunday and I am HAPPY!!!
This has been my best Sunday in a while, a long while. I got off work early. After putting in 12+ hours yesterday, I called it quits after five and a half today. I was lucky enough to make it down to the Marina before the storm hit. The Lady is not going out today so I am hiding inside and blogging, surfing, relaxing.....
I started outside on her front deck and it was beautiful - cloudy, breezy and no rain. Well, apparently we popped the GFI in the outside outlets; so, if I wanted to keep blogging, I was forced to move inside. It is so quiet in here, other than the Sirius satellite music, that i wanna camp out here tonight
The country music, the gently rocking boat, and mostly nobody needing me, is almost overwhelming in itself. Knowing I am off the next three days is intoxicating! It also requires no liquor to feel that way - just being happy has had that effect on me lately.It's been a wonderful afternoon and I hope for an even better evening! Even while running from their boats for cover from the rain, these people were smiling and laughing. May you find smiles and laughter the rest of this Holiday weekend!
Ok, so.... so far this has had nothing to do with travel but I'm getting there, I promise!!! Like I said, I am sitting on the Lady, just chilling. Now, what is interesting, is all the boats on the lake. Not just boats either - jet skis, kids on tubes, PEOPLE everywhere! LOOK! Find something close to home - celebrate a Staycation at a State Park near you! This is brought to you from Georgia Veteran's Memorial State Park and Lake Blackshear Resort; and, of course, the Marina and the Libery Lady
